Customer support

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ALLIANCE CONCEPT customer support is widely represented throughout the company with experienced and fully competent engineers from different services: Automatism, Conception, manufacturing, engineering... Every engineer or technician is potentially available and ready to answer your questions and is also capable to move on-site to solve out your problem. All services will cooperate to successfully answer your queries in short delays. Moreover we will make sure we put you trough the same customer support staff any time you contact us. Along its past ALLIANCE CONCEPT has developed a wide and interesting network of suppliers through whom you can beneficiate. DC, RF generator, Target material for sputtering, Spare parts, Standard leak-calibrated leak...

Our customer support uses state-of-the-art technical equipment such as leak detector or mass spectrometer, to rapidly fix, repair and fulfil your requirements. More informations...

Thanks to their flexibility our design and manufacturing department are able to provide you with prompt and efficient solution when technical mechanical pieces are urgently needed.

 

On-site Interventions

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Emergency intervention

To promptly solve out your problems and fulfil your requirements, AC will be able to send you, in short period of time, the technician you need to operate on your coating and leak detection equipment.

Delai : 24 to 48 hours

Range of action: France, Europe and international.

Corrective maintenance intervention

We assure you a reliable dialogue that correspond to your needs.

A private relationship : the maintenance contract

Fields of intervention Leak detection : Intervention on leak detection equipment using either sniffing or vacuum method. - Preventive, curative care, - Maintenance plan, - Records of maintenance, - Update of equipment, - Check up, running control, - Modification transformation and improvement. Thin film coating equipment : - Leak detection by helium spectrometry, - Electro-mechanical problems, - Parameter adjustment and process improvement, - Software update, - Retrofit, - Transformation. Alliance Concept also provides quick training to : - Maintenance (all level), - Use of equipment, - Leak detection methods.

Spare parts

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For Alliance Concept and Alcatel machines :

- Leak detection by helium spectrometry,
- Thin film deposition equipment by sputtering and evaporation of materials.

ALLIANCE CONCEPT owns a large stock of spare parts (mainly for thin film deposition equipment) that is enabling us to answer your needs in short delays in case of emergency : - Oil for primary pump, - Valve and maintenance valve kit, - Pump filter and cartridge, - Vacuum pump, - Roulements, - Seals, - Filaments for analyzer cell, - Vacuum gauge : Pirani, Penning, Bayard Alpert, Baratron... - Controller unit, - Maintenance kit, emitter kit for electron gun plus spare parts (Telemark...)

Every mechanical conception is available in best delays.

 

Maintenance contract

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A private relationship : the maintenance contract

Alliance Concept establish special maintenance contract, adapted to your equipment and its use, to increase its life time and cut down delays in case of breakdown.

Advantages :

Shorter delays guarantied,
The availibity of ready spare parts,
Continual records of the performance of your equipments for improvements,
Standard exchange of parts to reduce the stopping period of time of your equipment,
Continuous technical support,
Maintain an efficient and reliable running of your equipment,
Hotline.

Do not hesitate to contact us

By phone at the :
(33)(0)4 50 57 93 85

By fax at the :
(33)(0)4 50 57 93 74

Should you wish to get farther information, you can also contact us by e-mail to the following address service@alliance-concept.com